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Privacy policy

Belfolio (“Belfolio”, “we”, “us”, “our”) values your trust and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and share personal information when you interact with our website and related services (together, the “Services”).

This policy is written for customers and visitors in Australia and is intended to align with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

1) Who we are (and how to contact us)

Website name: belfolio.com
Phone: +31633017235
Email: support@belfolio.com
Address: Jan van Eijckplein, Roosendaal 4703 GV, Netherlands.

If you have any questions about privacy, data use, or this policy, you can contact us using the details above.

2) What does “personal information” means

“Personal information” generally means information that identifies you or could reasonably identify you. Examples include your name, contact details, delivery address, and certain online identifiers.

3) What information do we collect

We may collect the following categories of information:

A) Information you provide to us

  • Identity & contact details: name, email address, phone number

  • Order details: items purchased, order notes, returns history, gift messages

  • Delivery & billing information: shipping address, billing address

  • Account information (if you create an account): login details (note: passwords are typically stored in encrypted/hashed form by the platform)

  • Customer support content: messages you send us, photos you provide (e.g., damaged item evidence)

B) Payment information

We generally do not store full card details. Payments are processed by third-party payment providers who handle your payment credentials. We may receive limited information such as payment confirmation, masked card details, and transaction IDs.

C) Information collected automatically

When you browse the Services, we may collect:

  • Device and browser data (e.g., browser type, operating system)

  • IP address and approximate location (derived from IP)

  • Usage data (pages viewed, clicks, time on site, referral sources)

  • Cookies and similar technologies (see Section 10)

D) Information from third parties

We may receive information from:

  • Delivery carriers (shipping updates, delivery confirmation)

  • Fraud prevention and payment partners (risk signals, verification results)

  • Analytics and advertising partners (aggregated performance data)

  • Social media platforms, if you interact with us there (subject to your settings and the platform’s policies)

4) How we collect information

We collect personal information when you:

  • place an order or request a return

  • subscribe to marketing emails/SMS

  • contact us (email, chat, social media)

  • browse our website (cookies/analytics)

  • participate in promotions, giveaways, surveys, or reviews (if offered)

Where reasonable and practical, we collect personal information directly from you.

5) Why we collect and use personal information

We use personal information for purposes such as:

A) Providing our Services

  • processing purchases and payments

  • shipping orders and providing tracking updates

  • handling returns, refunds, and exchanges

  • providing customer support and responding to enquiries

B) Operating and improving Belfolio

  • maintaining and improving website performance and user experience

  • debugging, site security, and preventing misuse

  • internal reporting, forecasting, and business operations

C) Marketing and communications

  • sending product updates, launches, and promotions (where permitted)

  • showing relevant ads and measuring campaign performance (see Section 10)

Marketing messages are sent in line with Australian spam requirements, including a functional unsubscribe option.

D) Legal and compliance

  • meeting legal obligations

  • responding to lawful requests

  • enforcing our Terms or protecting our rights, customers, and business

6) When we share personal information

We may share personal information where necessary to run Belfolio and deliver your order, including with:

A) Service providers (processors)

Examples include:

  • ecommerce hosting and website infrastructure

  • payment processing and fraud prevention

  • warehousing, fulfilment partners, and delivery carriers

  • email/SMS communication platforms

  • analytics and performance tools

  • customer service tools

We share only what is reasonably needed for those providers to perform their services for us.

B) Advertising and analytics partners

We may share limited identifiers and usage data (often via cookies/pixels) so we can:

  • understand how visitors use the website

  • measure ad performance

  • show more relevant ads over time

See Section 10 for more details and choices.

C) Corporate changes

If Belfolio is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction (subject to legal requirements and appropriate safeguards).

D) Legal disclosure

We may disclose information where required or authorized by law, for example, in response to court orders, subpoenas, or regulatory requests, or where necessary to prevent fraud or serious wrongdoing.

7) Overseas disclosure (data stored or accessed outside Australia)

Some of our suppliers and technology partners may store or process personal information outside Australia (for example, where their servers or support teams are located). This may include countries such as the United States, Canada, the United Kingdom, the EU, or others, depending on the tools we use.

When we disclose information overseas, we take reasonable steps to ensure appropriate protections are in place (for example, via contractual controls), noting that privacy laws in other countries may differ.

8) How we protect personal information

We use a combination of physical, technical, and organizational safeguards designed to reduce risk, such as:

  • secure connections (e.g., HTTPS/SSL)

  • access controls and authentication for internal tools

  • reputable payment processors (so we don’t handle raw card data directly)

  • monitoring for suspicious activity and fraud indicators

  • limiting access to staff/contractors who need it

No method of transmission or storage is 100% secure, but we take reasonable steps to protect personal information from misuse, interference, loss, and unauthorized access.

9) Data retention

We keep personal information only for as long as necessary for:

  • providing the Services and managing your orders

  • record-keeping and operational needs

  • resolving disputes or enforcing agreements

  • legal and regulatory compliance (e.g., tax and accounting)

When information is no longer required, we take reasonable steps to delete it or de-identify it.

10) Cookies, analytics, and advertising

Belfolio uses cookies and similar technologies (like pixels and tags) to help the site function, remember preferences, understand performance, and support advertising.

Types of cookies we may use

  • Essential cookies: required for core site functionality (cart, checkout, security)

  • Preference cookies: remember your settings (region, language, etc.)

  • Analytics cookies: understand traffic and behaviour (e.g., which pages are popular)

  • Advertising cookies: help measure and personalize marketing campaigns

Your choices

You can generally:

  • adjust cookie preferences via our cookie banner (if enabled)

  • manage cookies in your browser settings (block or delete cookies)

  • opt out of certain targeted advertising through platform controls (e.g., Google/Meta settings)

Blocking cookies may affect how the website works (e.g., cart or checkout features).

11) Email and marketing preferences

If you subscribe to Belfolio updates, we may send marketing emails (and SMS if you opt in). You can opt out at any time by:

  • using the unsubscribe link in an email, or

  • Contacting us to update your preferences

Australian spam rules require commercial messages to include accurate sender info and a functional unsubscribe facility.

12) Accessing and correcting your information

You may request access to personal information we hold about you and request corrections if it’s inaccurate, out of date, incomplete, irrelevant, or misleading. We may need to verify your identity before responding.

To make a request, contact us using the details in Section 1.

13) Complaints

If you believe Belfolio has mishandled your personal information, you can lodge a complaint by contacting us. Please include:

  • your name and contact details

  • a description of your concern

  • any relevant order numbers or supporting information

We aim to respond within 20 business days.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC). APP guidance expects privacy policies to explain how complaints can be made.

14) Data breaches

If Belfolio is subject to the Notifiable Data Breaches (NDB) scheme and an “eligible data breach” occurs (generally, a breach likely to result in serious harm), we will notify affected individuals and the OAIC as required.

15) Children

Belfolio’s Services are not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental/guardian involvement. If you believe a child has provided personal information to us, please contact us.

16) Links to third-party websites

Our Services may link to third-party sites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

17) Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. The updated version will be posted on our website with a revised “Last updated” date.

18) Contact Information

Phone: +31633017235
Email: support@belfolio.com
Address: Jan van Eijckplein 2, Roosendaal, 4703 GV, Netherlands.